Warranty And Returns policy
WATER WISE WATER TRUCKS AUSTRALIA PTY LTD (Water Wise) warrants their parts against defects in material or workmanship for a period of 12 months.
This warranty is limited to the repair or replacement of defective items. To receive warranty consideration all defective parts must be returned to Water Wise for inspection, freight prepaid, or at the option of Water Wise held at the distributor’s place of business for inspection by an authorized representative of Water Wise for a period of 6 months.
Water Wise reserves the right to inspect any defective items prior to any warranty consideration being issued. This warranty will not cover failures due to neglect, improper use, improper maintenance, accidental damage or operator abuse. Hydraulic pumps, PTO’s and special equipment manufactured by others are covered by the warranty of the respective manufacturer.
In no event shall Water Wise be held liable for special, commercial, consequential or other damages, expenses or legal fees, with respect to the sale of said equipment or its use or operation.
If items are faulty on delivery please contact us soon as possible by telephone or email.
We will issue a Return Authority (RA) Number and organise a date and time (4 hour window) for pick up through our freight carrier.
Upon return to our warehouse we will inspect the item and repair or replace at our discretion.
Change of Mind Returns
Items may be returned due to 'change of mind' provided they are unused and in resaleable condition. We do not offer returns for change of mind on products that are 'purchased in' items as we do not usually stock these items.
We offer change of mind returns within 7 days from date of delivery.
Please contact us by telephone or email with your invoice number and we will issue you a Return Authority (RA) Number. You will be required to arrange return shipping to our store in Victoria.
15 Mephan Street
Footscray VIC 3011
A minimum 10% restocking fee applies to all items returned for change of mind reasons. Original shipping costs are non refundable.
For change of mind we will calculate the refund amount and credit this back to your account. The refund amount is calculated as the original invoice cost minus original shipping cost and our restocking fee.
The following conditions need to be met for change of mind returns:
- The item returned must be in new 100% resalable condition, with all internal and external packaging, any accessories, instruction manual or labels included when sent back. We reserve the right to reject any change of mind returns in the event that we find the received product not in new 100% resalable condition and is damaged or in a condition we feel unfit for resell. If the item is rejected for a change of mind return when we receive the product, we will charge you a minimum 15% restocking and handling fee, for the time and resources involved, upon determining that the item is not in 100% resalable condition but can be sold as refurbished product. Do not stick or write anything extra on the packaging of the item, only do so on the external packaging of the item.
- The item returned has to be securely packaged so the returning courier can safely deliver it.
- The item must be returned within 10 days from the date of issue of your RA number for the item.
Procedure to Claim
Water Wise will apply a credit to the customers account but where applicable and requested will refund monies owing.